All sales are final since HOTHEMES’ products are software and instantly downloadable digital media. Once you have our software, there is no way to “return” it. HOTHEMES guarantees that our products will provide commercially reasonable functionality. If it is found a bug in your theme and we fail to eliminate this bug. We guarantee money back within a 2 weeks after purchase. Please describe your problem and use support here. When a user opens a dispute before requesting support or an open dispute is unfounded, the user loses his support because our support wastes time and resources.